Frequently Asked Questions

Everything you need to know about our premium footwear and accessories.

How can I track my order?

Once your order has been dispatched, you will receive an email containing a tracking link from our courier partners so you can follow its journey to your door.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging. Please ensure the soles are protected when trying on shoes to qualify for a full refund.

Do you offer international shipping?

Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at the checkout stage.

How should I care for my leather shoes?

To maintain the quality of your Oliver Sweeney shoes, we recommend using a high-quality wax polish and cedar shoe trees to preserve the shape and moisture of the leather.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.

Can I change or cancel my order after it's placed?

We aim to process orders quickly, but if you contact our customer service team immediately after placing the order, we will do our best to accommodate any changes.